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Hotel Management
Hotel Management is a complete property management solution designed to organize hotel reservations, guest stays, rooms, billing, housekeeping, guest services, inspections, maintenance, and daily hotel operations in one place. It helps front-desk teams manage bookings and check-ins, operations teams coordinate room and service activities, and managers monitor occupancy, revenue, guest activity, and outstanding balances through a centralized workspace and dashboard.
Features
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Service
Features
Property and Room Management
Create and manage hotel properties, floors, room categories, individual rooms, amenities, room rates, and availability from a centralized configuration area. Hotel staff can maintain room information, occupancy status, housekeeping status, capacity, pricing, and room-related details so that front-desk and operational teams always have organized property data.
Reservation and Guest Management
Manage individual and group reservations throughout the complete guest journey, from booking and confirmation to check-in, in-house stay, and check-out. Reservation records keep guest details, room information, stay dates, pricing, payment status, packages, additional services, and related documents together, helping staff handle guest stays accurately and efficiently.
Billing, Folios and Payments
Track guest charges, room fees, packages, add-on services, payments, and outstanding balances through guest folios connected to reservations. Staff can review financial details, record payments, close folios, and generate guest bills, providing a clear view of what has been charged, paid, and remains outstanding.
Housekeeping and Hotel Operations
Coordinate housekeeping, maintenance, inspections, guest requests, night audit activities, and operational follow-ups from dedicated work areas. Teams can create and track tasks, assign employees, update progress, record inspection results, and respond to guest needs, helping the hotel maintain room readiness and service quality.
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1.) Hotel User Access and Settings
The settings area provides control over hotel-related user access and permissions. Administrators can review hotel roles such as hotel management, hotel user, housekeeping, and reception permissions so responsibilities can be assigned according to each employee's role.
2.) Hotel Properties
The Properties screen provides a centralized list of configured hotel properties. Users can select a property to maintain its location, contact information, hotel details, rooms, floors, and other operational settings.
3.) Property Details and Gallery
A property record contains the main hotel information together with its description, contact details, operating settings, rating, and gallery images. This gives staff a complete reference for each hotel property and its presentation details.
4.) Floors
The Floors screen organizes the physical levels of a property. Users can create and maintain floors so that rooms can be structured logically and located easily during front-desk and housekeeping operations.
5.) Floor Details and Room List
The Rooms list provides an overview of rooms assigned to the selected property and floor. Users can review the room name, category, front-desk status, and housekeeping status to understand current room availability and readiness.
6.) Room Categories
Room Categories define the different types of accommodation available in the hotel, such as family rooms, deluxe rooms, executive rooms, and suites. Category information can be used to standardize room capacity, pricing, descriptions, and other accommodation characteristics.
7.) Room Category Details
A room category record contains detailed information such as its property, room type, occupancy limits, pricing-related information, description, and images. This helps the hotel maintain consistent information for each accommodation type.
8.) Rate Plans
Rate Plans allow the hotel to maintain different pricing structures for room bookings. Users can configure rates according to room category, property, stay type, validity dates, meal plans, and other pricing conditions.
9.) Rate Plan Details
The rate plan form provides the complete pricing configuration for a selected plan. Staff can review its active period, stay conditions, prices, meal plan, and availability settings before using it for reservations.
10.) Rooms
The accommodation view provides a visual overview of available room options with images, room categories, rates, capacity, and booking-related information. It helps staff quickly compare rooms and select suitable accommodation for guests.
11.) Room Details
A room record contains its assigned property, floor, room category, status, capacity, pricing information, image, and operational details. This gives front-desk and operations staff a single place to review the complete information for a room.
12.) Amenities
The Amenities screen maintains reusable room and hotel amenities such as Wi-Fi, air conditioning, breakfast, parking, and other guest facilities. These amenities can be associated with rooms or room categories to improve accommodation information.
13.) Inspection Templates
Inspection Templates define standardized checklists for hotel inspections. Users can create reusable templates with inspection points and minimum scoring requirements, making quality checks more consistent across rooms and properties.
14.) Inspection Template Details
A template record lists the individual inspection criteria that staff should verify. Each checklist item can include expected standards and actions such as creating a cleaning task, maintenance request, or other operational follow-up when a condition is not satisfactory.
15.) Packages
The Packages screen provides a list of hotel packages with their validity periods, prices, discounts, minimum or maximum stay conditions, and active status. Packages help the hotel group accommodation and additional services into predefined offers.
