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POS Cancelled Orders with Reasons
Enhance your Odoo Point of Sale with the ability to cancel orders by providing a reason. Keep a detailed history of all canceled orders for better tracking, accountability, and manager control.
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Features
Actionable POS Cancel Button with Reason Prompt
Upon clicking the "Cancel Order" button in the POS interface, a dynamic pop-up appears prompting the cashier to enter a reason for the cancellation. This ensures that each cancellation is intentional and documented, providing context directly at the moment of action. Having immediate reasoning attached to cancellations significantly enhances accountability and audit readiness.
Comprehensive Cancellation History Accessibility
Administrators gain access to a dedicated "Cancel Order History" menu under Point of Sale Orders, summarizing all canceled orders. The feature provides both a list view for quick overviews and detailed views for deep investigation into each cancellation-complete with timestamps and reasons.
Detailed Order View for Analysis
Beyond the summary list, managers can open any canceled order to view all related details. This helps in analyzing why cancellations happen, which products or customers are often linked, and whether additional staff training or stock corrections are needed.
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1.) Enable POS Cancel Order History in Settings
The system will allow POS users to record a cancellation reason whenever an order is canceled, and automatically store it in the Cancel Order History for manager review.
Navigation : Setting → Point of Sale → Create Cancel Order History
2.) Cancel POS Order from the POS Interface
From the POS screen, cashiers can cancel an active order using the Cancel button in the top bar. When pressed, the system will prompt the user to provide a cancellation reason before completing the action.
3.) Enter Cancellation Reason for POS Orders
When a cashier attempts to cancel an order, the system will display a Cancel Reason popup. The user must enter the reason for cancellation before confirming.
4.) View Cancel Order History in POS
This menu lists all canceled orders along with details such as the order reference, session, seller, cancellation date and time, and the reason provided by the cashier. Managers can use this log to ensure accountability and maintain full visibility over POS operations.
Navigation : Point of Sale → Orders → Cancel Order History
5.) Detailed View of Canceled POS Orders
From the Cancel Order History menu, managers can open a canceled order record to see all details. The form view displays information such as the order reference, customer, seller, session, cancellation date and time, and the products that were part of the canceled transaction.
Navigation : Point of Sale → Cancel Order History → Cancel Order History
6.) View Cancellation Reason in Notes
Each canceled POS order includes a Notes tab that clearly shows the cancellation reason provided at the time of order cancellation. This ensures managers and administrators have full visibility on why the transaction was canceled, improving transparency and accountability within the POS system.
User Guide
